TFFHastings Loyalty Scheme
Terms & Conditions
Eligibility:
- You must be over the age of 18 years old to use the loyalty scheme. Any applications received for persons under 18 will be removed.
- You must register for an account via the following link to enable your loyalty account (https://tffh.uk/loyaltysignup)
- Only purchases made on premises can accrue loyalty points
How it works:
- Sign up via the link above if you haven’t already.
- You will receive confirmation of your sign up and further instructions.
- When processed you will receive login details for our website/app to access your loyalty card.
- Show your loyalty card to a member of the team when making a purchase and your points will automatically be added to your account.
- When you’ve reached a minimum of 100 loyalty points you can use this to discount any bill on premises.
- You will receive a monthly statement containing your points balance as well as any purchases against your account.
Loyalty Points Terms & Conditions
- For every £1 spent you will receive 5 loyalty points
- 1 loyalty point equals 0.01p
- A minimum of 100 points is required to be offset against any bills
- Loyalty points cannot be redeemed for cash back
- Loyalty points cannot be transferred
- Loyalty Points can be used for online purchases where a loyalty customer number is entered
- Loyalty Points cannot be claimed against Charity Donations
- Loyalty Points cannot be gained while using quiz winners tabs
- Loyalty Points can be claimed after ordering from our Yoello Quiz Ordering Platform, you can view the guide here (https://tffhastings.co.uk/loyalty-yoello-points)
- Loyalty Points cannot be used on the Yoello Quiz Ordering platform at the moment
- Loyalty Points cannot be gained when purchasing ANY tobacco related product we sell in house
- Loyalty Points can now be gained when purchasing any event tickets we sell in house
- Loyalty Points do not expire unless you close your account with us or are in breach of the terms of service
- Only the account holder can redeem loyalty rewards against purchases
- Loyalty Cards are only accessible online via our website or app (if you require a physical Loyalty Card for accessibility reasons please contact us at loyalty@tffhastings.co.uk)
Limitations of Service
- The Forbidden Fruit reserves the right to remove access to the loyalty scheme for anyone found to be abusing the rewards point scheme.
- The Forbidden Fruit reserves the right to suspend, pause or terminate the loyalty points scheme at any time (Where this is not due to breaching the scheme terms & conditions your remaining points balance will still be available for use)
- The Forbidden Fruit reserves the right to alter these terms of service without prior notice
- The Forbidden Fruit reserves the right to alter the loyalty point accrual rate, amount or redemption limit at any point (customers with existing accounts will be notified)
Data Processing
- The Forbidden Fruit will only store your details on our systems to administer the Loyalty Scheme
- Your details will not be sent to third parties for the purpose of marketing
- Your details will only be stored on systems administered by us or our partners (Microsoft, EposNOW) for the purpose of managing your loyalty account
- Data collected includes Name, Email Address, Telephone Number, Date of Birth
Last Updated: 09/12/2024
21/11/2024 – Document Created
26/11/2024 – Included T&Cs regarding quiz ordering and tab purchases.
02/12/2024 – Updated T&Cs to show quiz orders on the Yoello Platform can now gain loyalty points.
02/12/2024 – Updated T&Cs to include you cannot accrue loyalty points for any tobacco product, Event tickets or online products we also sell in house
09/12/2024 – Updated T&Cs to include being able to accrue points for event tickets & online purchases
09/12/2024 – Updated T&Cs to include that you cannot accrue points for charity donations