App Terms - TFFHastings

Version: 2.0
Effective date: 6 November 2026
Last updated: 6 November 2026

1. Who we are

The TFFHastings mobile application (the App) is operated by The Forbidden Fruit Bar Ltd, trading as TFFHastings (we, us or our).

The Forbidden Fruit Bar Ltd trading as TFFHastings
Company number: 12772167
22 Grand Parade
St Leonards-on-Sea
East Sussex
TN37 6DN
United Kingdom
General enquiries: [email protected]
Data protection: [email protected]
Telephone: 01424 864160

2. About these Terms

These Terms govern your download, access to and use of the App and connected services. By actively accepting these Terms, creating an account or continuing to use the App after being notified of a material update, you agree to them. If you do not agree, do not create an account and stop using account-based features.

Our App Privacy Policy: https://tffhastings.co.uk/app-privacy/ explains how we use personal information. Accepting these Terms does not consent to every use of personal information and does not opt you into marketing.

Some services have additional terms. The Booking Terms: https://tffhastings.co.uk/booking-terms/, Loyalty Terms: https://tffhastings.co.uk/loyalty-terms/, online-store terms and any event, ticket or private-hire terms shown before confirmation also apply. Specific terms take priority for the relevant service if they conflict with these Terms.

3. Eligibility and younger users

The App is intended for people aged 18 or over. If you are aged under 18 years, you must have permission from a parent or guardian to create an account and use account-based features.

The App does not authorise anyone under 18 to buy, collect or consume alcohol, enter an age-restricted event or area, use another person’s payment method, or avoid age verification. Venue, event and product age restrictions still apply and we may request proof of age.

4. Your account

You must provide accurate and current information, including your display name, verified email address and telephone number where requested. You must keep your sign-in details confidential, use a strong password, not permit another person to use your account, keep your details up to date and tell us promptly about suspected unauthorised access.

We may require email, SMS, password or other proportionate verification before linking an App account to booking, store, loyalty or authorised-workforce records.

5. What the App provides

Depending on your account and current availability, the App may allow you to:

– view venue information, events, a gallery and a fixed-location map;
– create, review, amend or cancel eligible bookings;
– add an upcoming booking to your device calendar using a user-initiated calendar event file or share action;
– submit contact and private-hire enquiries and receive replies;
– access our online store, table-ordering pages and order information;
– voluntarily join and use the TFFHastings loyalty scheme;
– receive essential service notifications and separately opt into promotional push notifications;
– upload photos for possible publication in the venue gallery;
– manage your profile, preferences and account deletion; and
– access role-restricted workforce or management tools if separately authorised.

We may improve, replace, suspend or withdraw features. We will give reasonable notice where a change materially affects an ongoing paid service or accrued loyalty benefit unless an urgent legal, security or technical reason prevents this.

6. Bookings

Bookings are subject to availability, confirmation, the information shown during the process and the separate Booking Terms. A request is not confirmed until the App or booking service displays or sends confirmation.

You must check the booking type, date, time, guest count, notes and dietary information before confirming. Amendments and cancellations are effective only when acknowledged by the booking system. Private-hire enquiries do not create a booking or hire contract.

7. Dietary and allergy information

Where supported, you must provide accurate dietary categories, quantities and explanatory details and update us if they change. Allergy or intolerance information may be sensitive, so we ask for separate explicit permission when required.

For a serious allergy, contact us directly before attending. The App is not a substitute for a direct allergen discussion and cannot guarantee an allergen-free environment. Nothing in these Terms excludes our duty to use reasonable care or liability that cannot legally be excluded.

8. Contact and private-hire enquiries

An enquiry does not create a booking, hire agreement, guarantee of availability or obligation to proceed. A private-hire arrangement becomes binding only when the applicable details, price, deposit and terms are confirmed through the relevant process.

Do not enter passwords, verification codes, full payment-card details or unnecessary sensitive information into free-text fields.

9. Store purchases and payments

The App may link to or display our store at theforbiddenfruitbar.co.uk: https://theforbiddenfruitbar.co.uk/. Purchases are completed on the website using WooCommerce, WooPayments and Stripe, not Apple In-App Purchase or Google Play Billing. Products and services are physical goods, venue services or tickets for activities consumed outside the App.

Website checkout information, delivery or collection terms, event conditions, cancellation rights and refund information apply to each order. Payment providers handle full card details; we do not receive a readable full card number through the App. Statutory consumer rights are not affected.

10. Events, tickets, maps and third-party services

Event details may change and admission remains subject to capacity, licensing, age restrictions, venue rules and any ticket terms. External ticketing, social, map and other services have their own terms and privacy policies.

The App displays our venue location. It does not need your precise device location for that display. If you open directions, your chosen mapping provider may process device and location information under its own controls.

11. Loyalty

Loyalty participation is optional and account creation does not enrol you. If you join, the separate Loyalty Terms apply. Loyalty credit is not money, is non-transferable, has no cash value and may be used only for eligible in-venue purchases.

The customer loyalty QR code represents the verified email address linked to the EPOS Now customer record. Protect it and do not share, publish or sell it. Customer loyalty and a staff-discount account cannot be active on the same App account at the same time.

12. Notifications and communications

We may send essential communications about security, verification, bookings, enquiries, orders, loyalty activity or important service changes. Promotional push notifications about events, products and venue news are voluntary and require a separate positive choice.

You can withdraw promotional consent in the App where available, through device notification settings or by contacting us. Withdrawal does not stop strictly necessary service communications.

13. Venue gallery and photo submissions

The gallery contains photos supplied by us and by users. Customer submissions are normally reviewed before publication. We may reject, crop, resize, reformat, edit a caption, unpublish or remove a submission, and we do not promise that any submission will be published or retained.

When you upload a photo, caption or image description, you confirm that:

– you took the photo or otherwise have the rights and permissions needed to submit it;
– every identifiable person has agreed to the submission and public display;
– where a child is identifiable, a parent or person with parental responsibility has agreed;
– the content is lawful, accurate where it makes a factual claim, and not misleading;
– it does not contain nudity, sexual content, hate, harassment, threats, dangerous or illegal activity, private information, malicious material, or content that infringes copyright, privacy or another person’s rights; and
– you understand that an approved photo and its caption may be publicly visible and downloadable from the internet.

You keep ownership of your content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, resize, crop, reformat, moderate and publicly display the content through TFFHastings websites, the App and our venue-related social or promotional channels. This licence lasts while we use the content and for a reasonable technical backup period after removal. It does not allow us to sell ownership of your photo.

You may ask us to remove your submission by identifying the photo and contacting [email protected]. You may report unlawful or offensive gallery content using the reporting control where available or by emailing that address. We may restrict uploads or suspend an account that repeatedly or seriously breaches these rules.

14. Role-restricted workforce and management features

The App contains non-public operational, safety, recordkeeping and compliance tools for separately authorised accounts. Access is personal, may be audited and may be withdrawn. Authorised users must comply with internal policies, confidentiality requirements and management instructions. Further operational detail is intentionally provided only to authorised users.

15. Acceptable use

You must not:

– use the App unlawfully, fraudulently or to cause harm;
– impersonate anyone or deliberately provide false information;
– access another person’s account, booking, order, loyalty record or restricted data;
– bypass authentication, authorisation, age or security controls;
– scrape, reverse engineer, probe or disrupt the App or its APIs except where law expressly permits;
– upload malware or make automated requests that impair the service;
– abuse bookings, refunds, discounts, loyalty, notifications or gallery uploads; or
– submit threatening, discriminatory, defamatory, obscene, infringing or otherwise unlawful content.

16. Intellectual property

The App, software, design, branding, text and original content are owned by or licensed to us. We grant you a personal, limited, revocable, non-exclusive and non-transferable licence to use the App on a device you own or control for its intended purpose. No ownership rights are transferred.

17. Availability and security

We use reasonable care to keep the App available and secure but cannot guarantee uninterrupted or error-free operation. Maintenance, networks, app stores, devices and third-party services may affect availability. Install operating-system and App updates promptly and protect your device and credentials.

18. Suspension, termination and account deletion

You may stop using the App and initiate deletion from the Account section. Deleting the App from a device does not delete the account.

We may restrict an account where reasonably necessary to protect people or systems, investigate misuse, comply with law, respond to a serious or repeated breach, or maintain or discontinue the service. Account deletion does not require us to erase limited records that must be retained for tax, accounting, licensing, fraud prevention, legal claims or another lawful reason.

19. Our responsibility to you

We provide the App with reasonable care and skill. Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, mandatory consumer rights, or liability that cannot legally be excluded.

We are responsible for foreseeable loss caused by our breach or failure to use reasonable care. We are not responsible for unforeseeable loss or, where the App is used personally, business losses such as lost profit or opportunity. We are not responsible for a failure caused by events outside our reasonable control, though we will take reasonable steps to reduce the effect.

20. Changes to these Terms

We may update these Terms for changes to the App, law, security or services. The current version and date will be displayed. We will give reasonable notice of a material change and may ask you to accept it before continuing account-based use.

21. Apple App Store provisions

If you obtained the App from Apple App Store, these Terms are between you and us, not Apple. We are responsible for the App, content, maintenance, support and claims relating to it. Apple has no support obligation. Your licence is limited to Apple-branded products you own or control and the Usage Rules. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it. You must comply with relevant third-party terms and confirm that you are not in a US-embargoed country or on a US prohibited-party list.

22. Google Play provisions

If you obtained the App through Google Play, Google Play Terms and applicable usage rules also apply. These Terms are between you and us and Google is not responsible for supporting the App unless required by law or its own terms.

23. Governing law and complaints

These Terms are governed by the law of England and Wales. Mandatory consumer protections and jurisdiction rights in the country where you live remain unaffected. Contact us first so we can try to resolve a complaint informally.

24. Contact