Version: 2.0
Effective date: 6 November 2026
Last updated: 6 November 2026
1. About the scheme
The scheme is operated by The Forbidden Fruit Bar Ltd trading as TFFHastings. It is optional and available through the TFFHastings App. These terms apply with the App Terms and App Privacy Policy.
2. Joining
You are not enrolled automatically. You join only by selecting the loyalty sign-up option and accepting these terms. You need an eligible App account, verified email address and accurate profile details.
We use your verified email to find or create the corresponding EPOS Now customer. Each person may hold one loyalty account unless we agree otherwise. A staff-discount account and customer loyalty cannot be active together on the same App account.
3. QR code
The customer loyalty QR code encodes the verified email address so the till can identify the correct EPOS Now customer. It is personal to you. Do not share, publish, sell, copy or allow another person to use it. Protect screenshots and tell us about suspected misuse.
We may ask you to display the App, confirm details or provide reasonable identification before redemption.
4. Earning credit
You earn £0.02 of loyalty credit for each complete £1.00 of eligible spend in a qualifying in-venue transaction while your loyalty customer is selected on the till.
Credit is calculated in whole pence. Part pounds within an individual transaction do not earn a fraction of a penny. For example, £12.25 of eligible spend earns £0.24.
Credit is normally added after the completed transaction is received and processed and may not appear immediately. Present the correct QR code before the transaction is completed. We are not obliged to add credit retrospectively where the account was not selected, although management may investigate a clear technical error.
5. Excluded spend
Credit is not earned on:
– service charges;
– tips or gratuities;
– gift cards or vouchers;
– refunded, reversed or voided purchases;
– the part paid using existing loyalty credit;
– online purchases;
– purchases not linked to a valid loyalty customer at completion;
– test, fraudulent or duplicate transactions; or
– another item clearly identified as excluded before purchase.
Discounts reduce eligible spend to the amount actually charged for qualifying goods or services.
6. Redeeming credit
Loyalty credit can be used only for eligible in-venue purchases by the App account holder. It cannot be used online, transferred, sold, gifted, exchanged for cash, withdrawn or used to produce cash change. It is not a deposit, stored-money account or regulated financial product.
The App displays available credit derived from the EPOS Now customer record. EPOS Now records Max Credit as the total allowance and Current Balance as the amount already used; available credit is the remaining positive amount. A processing delay may occur. The till record takes priority during a temporary difference, subject to correction of proven errors.
7. Refunds, reversals and corrections
If a qualifying purchase is refunded, reversed or found ineligible, we may remove the related credit. We may correct duplicates, till or software errors, manual mistakes, misuse and inaccurate transaction data. A correction may increase or reduce the balance.
If credit was spent before a refund or correction, we may pause further redemption until the record is corrected. We will not demand payment for an ordinary accidental negative adjustment unless fraud or deliberate abuse is involved.
8. Expiry
Loyalty credit expires after six consecutive months without a qualifying loyalty purchase or redemption. Opening the App or viewing the balance does not count as use.
We may send a reminder where permissions and systems allow, but lack of a reminder does not prevent expiry. Expired credit is removed and cannot be exchanged for cash. Management may restore credit following a proven system error or exceptional circumstance but is not obliged to do so.
9. Closure and deletion
You may leave the scheme by contacting us or deleting the connected App account. Unused credit is cancelled on closure or deletion and cannot be paid in cash or transferred.
Transaction, adjustment and audit records may be retained where needed for accounting, fraud prevention, complaints or legal claims, as described in the App Privacy Policy.
10. Misuse
We may suspend earning or redemption while investigating shared or copied QR codes, duplicate accounts, artificial or manipulated transactions, unauthorised access, discount abuse, interference with systems or another serious breach. We may remove credit obtained through fraud or clear error and close an account for serious or repeated misuse.
11. Availability and changes
The scheme is free. We may change future earning rates, exclusions, redemption rules or technical arrangements. We will give reasonable notice of a material adverse change. Correctly earned unexpired credit will not normally be removed retrospectively except for expiry, refund, correction, misuse or law.
If the scheme closes, we will normally provide a reasonable redemption period unless immediate closure is required by law, insolvency, fraud, security or circumstances outside our control.
12. Privacy and responsibility
The App Privacy Policy explains our use of account, QR, EPOS customer, transaction, balance and adjustment information. The QR represents your email address, so protect it.
We operate the scheme with reasonable care and skill. Temporary outages and processing delays may occur. Nothing excludes statutory consumer rights or liability that cannot legally be excluded.
13. Contact
Balance, transaction or expiry questions: [email protected]
Data protection: [email protected]
Never send a password, verification code or full card number.
The Forbidden Fruit Bar Ltd trading as TFFHastings
Company number: 12772167
22 Grand Parade
St Leonards-on-Sea
East Sussex
TN37 6DN
United Kingdom
General enquiries: [email protected]
Data protection: [email protected]
Telephone: 01424 864160